bmaxmason wrote:So after two weeks of sending in help desk tickets nearly every other day, my wife's account is still lock out. ... Can someone contact me, ...
Please be aware that this is a user-to-user mutual-support forum. This is not an official help request channel. It's very unlikely anyone who can provide direct help will see these posts.
Where have you been filing help desk tickets? It sounds like something's not going right with the tickets.
At the top of this forum (the "Church Account" forum) is a "PLEASE READ FIRST" thread with pointers to the official help request channel: https://tech.churchofjesuschrist.org/fo ... 92&t=30383
Another option is to contact your ward clerk and have him arrange contact with the Global Service Center. They should be able to solve anything that can be solved.