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Re: Unable to sign in after password reset

Posted: Tue Jul 07, 2020 10:58 pm
by dicksonkoke
whats next step

Re: Unable to sign in after password reset

Posted: Wed Jul 08, 2020 9:45 am
by jdlessley
dicksonkoke wrote:whats next step
Could you be more specific? What is your issue and what steps have you taken?

Re: Unable to sign in after password reset

Posted: Wed Aug 12, 2020 7:15 pm
by DaniloArias
:cry: No se como canbiar mi fecha de nacimiento q esta mal

Re: Unable to sign in after password reset

Posted: Wed Aug 12, 2020 7:44 pm
by russellhltn
DaniloArias wrote::cry: No se como canbiar mi fecha de nacimiento q esta mal
Google Translation: "I don't know how to change my date of birth, which is wrong"

Check with your clerk. He can check and make sure you're using the correct Membership Record Number. If the birth date is wrong on your record, he can update it.

Consulte con su secretario. Él puede verificar y asegurarse de que esté utilizando el número de registro de membresía correcto. Si la fecha de nacimiento es incorrecta en su registro, puede actualizarla.

Re: Unable to sign in after password reset

Posted: Tue Oct 20, 2020 10:47 am
by jeremie1
je ne recois pas un code de validation pour active mon compte , telephone +2438[rest of phone number removed]

Re: Unable to sign in after password reset

Posted: Wed Jun 02, 2021 12:37 am
by colleenirish68
Unable to sign in after password reset

Re: Unable to sign in after password reset

Posted: Wed Jun 02, 2021 10:09 pm
by rmrichesjr
colleenirish68 wrote:Unable to sign in after password reset
At one time, it was reported that one of the Church apps kept a stored copy of the (old) password and would keep trying it periodically, which would keep the account locked out. I don't know whether that might still be a problem.

Otherwise, please go to the 'Church Account' subforum (where this thread resides) and try the suggestions in the 'Please Read First' announcement thread at the top of the subforum. Here's a link:

viewtopic.php?f=92&t=30383

If nothing else works, please contact your ward or branch clerk. If he can't solve it, he can connect you with the GSD, and they can fix anything that can be fixed.

Re: Unable to sign in after password reset

Posted: Tue Aug 17, 2021 12:40 pm
by Flem6@icloud.com
I can’t sign in to my account so I can’t get my donation amount

Re: Unable to sign in after password reset

Posted: Tue Aug 17, 2021 6:24 pm
by rmrichesjr
Flem6 wrote:I can’t sign in to my account so I can’t get my donation amount
Did you try the suggestions in the 'Please read first' announcement thread/topic at the top of the Church Account forum? Here's a link: viewtopic.php?f=92&t=30383

Re: Unable to sign in after password reset

Posted: Tue Aug 17, 2021 6:25 pm
by davesudweeks
Flem6 wrote:I can’t sign in to my account so I can’t get my donation amount
Have you tried the recommendations in the post just before yours?