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Can’t log into family tree app

Posted: Tue Dec 04, 2018 9:26 am
by spencerchristiandahl
When I tried signing up for family tree through the app using my mrn, it said that there was already an account associated with that record number, so I thought I must have signed up and forgotten, so I used the mrn option under “recover username. I keep getting a red message that either the MRN or birthdate is wrong or that there’s no account associated with my mrn (even though when I tried signing up, it said there IS an account with my mrn). Not sure what to do!

Re: Can’t log into family tree app

Posted: Tue Dec 04, 2018 10:19 am
by aebrown
spencerchristiandahl wrote:When I tried signing up for family tree through the app using my mrn, it said that there was already an account associated with that record number, so I thought I must have signed up and forgotten, so I used the mrn option under “recover username. I keep getting a red message that either the MRN or birthdate is wrong or that there’s no account associated with my mrn (even though when I tried signing up, it said there IS an account with my mrn). Not sure what to do!

I'd recommend that you call FamilySearch Support at 866-406-1830. They can help you straighten out your account credentials so that you can sign in.