Can't login as member since divorce

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
lelandogentry
New Member
Posts: 1
Joined: Mon May 06, 2019 7:18 pm

Can't login as member since divorce

Postby lelandogentry » Mon May 06, 2019 7:22 pm

I have been trying to get into my account for sometime. It is kathypierce as username. I was kathygentry and got divorced. I went back to my former name and I can log in but my membership number will not let me use. I have contacted my executive secretary in my ward over a year ago and still have not been able to in to use my account.

Can you please assist me in getting my account set up. Thank you.

jonesrk
Church Employee
Church Employee
Posts: 1761
Joined: Tue Jun 30, 2009 7:12 am
Location: Farmington, UT, USA

Re: Password won't work on single computer

Postby jonesrk » Mon May 06, 2019 8:06 pm

lelandogentry wrote:I have been trying to get into my account for sometime. It is kathypierce as username. I was kathygentry and got divorced. I went back to my former name and I can log in but my membership number will not let me use. I have contacted my executive secretary in my ward over a year ago and still have not been able to in to use my account.

Can you please assist me in getting my account set up. Thank you.

That sounds like you have two accounts. You can only have your membership number on one account. You'll need to work with your ward clerk to get in contact with the GSC to get your accounts merged.
Ryan Jones
CDOL Developer
Stake Technology Specialist - Software / Stake Assistant Clerk
Former Ward Clerk

russellhltn
Community Administrator
Posts: 26652
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Can't login as member since divorce

Postby russellhltn » Mon May 06, 2019 8:46 pm

Moderator note: this thread was split as it's dealing with a different subject.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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