LDSTools

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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wlzaugg
New Member
Posts: 1
Joined: Sat Aug 03, 2019 5:13 pm

LDSTools

Postby wlzaugg » Sat Aug 03, 2019 5:15 pm

I am unable to access LDS Tools. The message says that LDS.org is down for maintenance. I am not able to create a new account because my ID number is already in use.
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jdlessley
Community Moderators
Posts: 7241
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: LDSTools

Postby jdlessley » Sat Aug 03, 2019 9:30 pm

wlzaugg wrote:I am unable to access LDS Tools. The message says that LDS.org is down for maintenance
.
There is a minimum operating system requirement for Member Tools (formerly LDS Tools) to operate correctly, or in some cases even to be able to install. Android systems must be version 5.0 or later and iOS systems must be version 10 or later. The result of having an operating system that is not supported result in inability to synchronize and site access error messages such as the one you got.

wlzaugg wrote: I am not able to create a new account because my ID number is already in use.

It is not your Member Account (formerly LDS Account) that is the issue. Members can have only one account that has their membership record number (MRN) registered. That is why you got the message you did when trying to create another account.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
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golschol
New Member
Posts: 1
Joined: Mon Aug 12, 2019 9:03 am

Re: LDSTools

Postby golschol » Mon Aug 12, 2019 9:23 am

My wife and my members tools work fine on our iphones but on our ipads we get the same message as the person above which says cannot sync because tools is down for maint. We were just wondering if the is anything we can do to this minimum operating system requirement so we can use tools on both devises
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russellhltn
Community Administrator
Posts: 26666
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDSTools

Postby russellhltn » Mon Aug 12, 2019 10:16 am

If your iPads are not iOS 11 or later, it won't work. There is no work around.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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