How do i know if someone has an account?

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
brofisher
Member
Posts: 76
Joined: Wed Oct 17, 2012 11:05 am

How do i know if someone has an account?

Postby brofisher » Thu Aug 15, 2019 9:36 pm

We have a sister that has been called to be a YW president in one of our wards and she thinks she has an account to access LCR but does not know her username or passward. When we go into "account recovery" to recover her user name it gives the message that her membership # or birth date is incorrect. will not allow us to recover her user name or passward. Does this mean that she has never made an account and we need to make her an new account?
How would we otherwise find out if she already has an account?

Thanks for any assistance

russellhltn
Community Administrator
Posts: 28748
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: How do i know if someone has an account?

Postby russellhltn » Thu Aug 15, 2019 9:39 pm

You'd have to contact support.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

Frb.Henrik
New Member
Posts: 21
Joined: Sun May 22, 2016 6:53 am

Re: How do i know if someone has an account?

Postby Frb.Henrik » Fri Aug 16, 2019 4:19 am

sometimes a woman uses her girlname when creating an account, other times the married/last-name; try both?

russellhltn
Community Administrator
Posts: 28748
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: How do i know if someone has an account?

Postby russellhltn » Fri Aug 16, 2019 11:01 am

Currently, the only way to recover the user name via "self-service" is by email or mobile phone number used on the account.

Resetting the password may allow the use of the Membership Record Number.

Anything else requires contacting support.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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