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Re: Youth Protection Training Log In Problems

Posted: Fri Sep 06, 2019 5:01 am
by RussEllis
Still a problem this morning. I guess I'll mention it to our local leadership and hopefully they can pass it along up the chain.

Re: Youth Protection Training Log In Problems

Posted: Fri Sep 06, 2019 10:36 am
by davesudweeks
RussEllis wrote:Still a problem this morning. I guess I'll mention it to our local leadership and hopefully they can pass it along up the chain.

According to the post just before yours, they have identified the problem and are working on it. There is nothing anyone can do now but be patient. The request was to complete the training by the end of September and there are still several weeks left. In the words of one of my favorite latter-day prophets, "it will all work out."

Re: Youth Protection Training Log In Problems

Posted: Fri Sep 06, 2019 10:44 am
by russellhltn
davesudweeks wrote:In the words of one of my favorite latter-day prophets, "it will all work out."

"Patience is the art of concealing your impatience."

Re: Youth Protection Training Log In Problems

Posted: Fri Sep 06, 2019 1:27 pm
by snydster
I am having several members contact me saying they are getting an error message that indicates their account needs to be linked with their membership numbers. However, they’ve checked and their accounts are already linked. Anyone else come across this issue and found a solution?

Re: Youth Protection Training Log In Problems

Posted: Fri Sep 06, 2019 4:33 pm
by davesudweeks
snydster wrote:I am having several members contact me saying they are getting an error message that indicates their account needs to be linked with their membership numbers. However, they’ve checked and their accounts are already linked. Anyone else come across this issue and found a solution?

The solution is for them to wait until the bugs are worked out. There is nothing any of us users can do from our end.

Re: Youth Protection Training Log In Problems

Posted: Fri Sep 13, 2019 10:29 am
by steele7
Has anything been said yet if this log in issue has been resolved? I still have members saying they are still getting the error today, however, I just tried logging in with my wife's account and it worked.

Re: Youth Protection Training Log In Problems

Posted: Fri Sep 13, 2019 6:44 pm
by davesudweeks
steele7 wrote:Has anything been said yet if this log in issue has been resolved? I still have members saying they are still getting the error today, however, I just tried logging in with my wife's account and it worked.

Our bishop's wife (in the RS presidency now, but was in the YW presidency when the training was announced) reported this problem last week. However, they are in Europe at a business conference this week so I advised her to try again next week when they get back. She is the only one in our ward who has reported this problem to me (ward clerk). There were several who took it as soon as it was announced and it wasn't recorded - I think most just took it again now that that piece appears to be working correctly.

Re: Youth Protection Training Log In Problems

Posted: Mon Sep 16, 2019 9:19 am
by tonigynell
I want to know if Im really signed on to take the Youth Protection
Training.

Re: Youth Protection Training Log In Problems

Posted: Fri Sep 20, 2019 8:32 am
by wonderdadto4
There's a sister in our ward who's getting the error stating her membership record isn't linked to her church account. She's confirmed that her membership number appears in her account settings, she has tried on both mobile and desktop browsers, and she's tried periodically starting a couple weeks ago up to just a few minutes ago.

Has anyone heard any updates on this issue or are we still waiting to see? Has anyone who previously had this issue subsequently been successful?

Re: Youth Protection Training Log In Problems

Posted: Fri Sep 20, 2019 9:05 am
by scgallafent
I could reproduce it when the original problem was occurring and it is no longer a problem for me.