Protection Training login issues

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
bryonblackwell
New Member
Posts: 1
Joined: Thu Sep 05, 2019 10:16 am

Re: Protection Training login issues

Postby bryonblackwell » Thu Sep 05, 2019 10:19 am

Same thing. I cannot do the training and have it linked to my account. Bueller...Bueller....

wenjens
New Member
Posts: 1
Joined: Thu Sep 05, 2019 11:20 am

Re: Protection Training login issues

Postby wenjens » Thu Sep 05, 2019 11:22 am

Same thing is happening to me.

BryantLGillins
New Member
Posts: 1
Joined: Thu Sep 05, 2019 11:49 am

Re: Protection Training login issues

Postby BryantLGillins » Thu Sep 05, 2019 11:51 am

I'm having the same issue - someone please help!

Davecarona
New Member
Posts: 1
Joined: Thu Sep 05, 2019 12:05 pm

Re: Protection Training login issues

Postby Davecarona » Thu Sep 05, 2019 12:12 pm

same problem

mrskey
New Member
Posts: 2
Joined: Thu Sep 05, 2019 12:13 pm

Membership number not recognised

Postby mrskey » Thu Sep 05, 2019 12:17 pm

I’m trying to access the new safeguarding training in protectingchildren.churchofjesuschrist.org and it keeps asking me to update my account with my membership number. This is already present in my profile and I use this login to regularly order sacred clothing, the ordering of which requires the presence of a church membership number. Please advise as I want the training to be recorded so I only do this once. Many thanks. Rebekah

hofmom
New Member
Posts: 1
Joined: Thu Sep 05, 2019 12:39 pm

Re: Protection Training login issues

Postby hofmom » Thu Sep 05, 2019 12:42 pm

I'm also having the same issues. My membership # is in the system, I've verified that it's correct but it still won't recognize that it's in.

dfpilling
New Member
Posts: 1
Joined: Thu Sep 05, 2019 12:51 pm

Re: Protection Training login issues

Postby dfpilling » Thu Sep 05, 2019 12:57 pm

I have the same issue of trying to link my MRN. On my account the MRN is correctly listed, and yet I cannot proceed with the training until it is 'updated'. Everything on my account is filled in and correct. I took the training (mid-week) without being recorded. How can I get the training recorded on my account. Is this an issue for the ward clerk?

callisterja
New Member
Posts: 2
Joined: Thu Sep 05, 2019 12:55 pm

Re: Protection Training login issues

Postby callisterja » Thu Sep 05, 2019 12:57 pm

We’re having this same problem.

bmunford
New Member
Posts: 1
Joined: Thu Sep 05, 2019 12:55 pm

Re: Protection Training login issues

Postby bmunford » Thu Sep 05, 2019 12:59 pm

Im glad to see Im not the only having the same issue. Anyone received an answer yet?

saradavcamp
New Member
Posts: 1
Joined: Thu Sep 05, 2019 1:11 pm

Re: Protection Training login issues

Postby saradavcamp » Thu Sep 05, 2019 1:14 pm

segkdowning wrote:My Church Account shows that it is linked with my MRN, but the training just keeps asking me to update it and won’t let me proceed unless I access the training without it being recorded. I did the training without it being recorded, hoping that there was a glitch, but it looks like it was not actually recorded. I tried doing it on my phone and then switched to a laptop. Neither my husband nor I can get it to recognize that our MRN is linked to our Church Account, so it won’t let us proceed past this screen. Our ward clerk doesn't know why.

Any ideas?


I'm having the same problem too. I want it to be recorded, but it won't accept that my membership number is already connected.


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