Re: Protection Training login issues
Posted: Thu Sep 05, 2019 9:56 pm
Technology Discussion forum - Technology used by members of The Church of Jesus Christ of Latter-day Saints
bballrob wrote:I completed the training the first day that it was available(August 15). I know of one other person who did the same thing. THe report to see who has done it isn't reflecting that I've completed. Same with the other person. In looking at the report, it appears that the first date anyone got credit for doing it was August 25. Anyone else seen this issue?
Schmaff wrote:segkdowning wrote:My Church Account shows that it is linked with my MRN, but the training just keeps asking me to update it and won’t let me proceed unless I access the training without it being recorded. I did the training without it being recorded, hoping that there was a glitch, but it looks like it was not actually recorded. I tried doing it on my phone and then switched to a laptop. Neither my husband nor I can get it to recognize that our MRN is linked to our Church Account, so it won’t let us proceed past this screen. Our ward clerk doesn't know why.
This same thing is happening to me. Have you figured out what to do?
jgoggan wrote:Yes -- I'm seeing EXACTLY this. It looks like those of us who did it right away (like they ASKED us to do), did not get "credit" for completing the training now that the report is available to check. The earliest that we have actually recorded in our Ward is August 26th. Anyone that took it before then seems to be missing that they completed.
That's really frustrating since a lot of our Boy Scout people went right out and did it immediately -- because they are used to having to do Youth Protection Training and such and were curious about the new training from the Church side of things. Now it looks like they'll all have to do it over since it didn't record them as completed.
russellhltn wrote:For those chomping at the bit to "do something", try clearing the cache and cookies of your browser. It sounds like the system may be retrieving the wrong cookie from your system and confusing you with a different login.
If you can still find a part of lds.org domain that's not redirecting, you could also try logging in there.
kenziejohns wrote:I am having the exact same issue! For some reason I have 2 LDS accounts?? Not sure how/why but when I log in to my valid one with my membership record number it still says I need to enter my MRN? I am so confused and need to do this training because I serve in Primary! Help!! Haha