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PLEASE help me erase an old account

Posted: Wed Oct 09, 2019 3:05 pm
by klaytonteixeira
SOS I am preparing to go on a mission. I am having a problem because a long time ago I made an account, but i dont remember the username or password. So I went ahead and made another account. The problem is, on the new account I am not able to put my membership number, because i already put it on my old account. Is there a way to erase my old account, or put my membership number on this new account?

Re: PLEASE help me erase an old account

Posted: Wed Oct 09, 2019 3:34 pm
by eblood66
You'll have to ask your clerk to get you in contact with the Global Service Center in order to delete the old account.

However, if you have an email address which is not currently on your membership record, you may be able to recover the old account with the help of your ward clerk. Ask your clerk to change your email address to this new email address. You should shortly (it happened within a few minutes the last time I tried it) get an email notifying you of the change and an email asking you to verify your ownership of the address. Once you verify the email you should then be able to use the 'Forgot your username?' link on the church account login page to recover your old account name and reset the password. The recovery information will be sent to this new email address.

You'd then need to use the old account because it's the one with your membership number. To get your membership number on your new account would require the assistance of the Global Service Center.

Re: PLEASE help me erase an old account

Posted: Tue Oct 15, 2019 3:00 am
by palolo.faalogo
is there a phone number or email for the Global Service Center, and can we contact them direct, rather than going through the Ward Clerk?

Re: PLEASE help me erase an old account

Posted: Tue Oct 15, 2019 8:11 am
by lajackson
palolo.faalogo wrote:is there a phone number or email for the Global Service Center, and can we contact them direct, rather than going through the Ward Clerk?

Because your ward clerk is able to resolve many of the problems members have with their Church Account, he is your first line of support. This keeps the GSC more readily available for those problems a ward clerk is not able to resolve. And in many instances, the GSC requires the clerk to validate member information before they are able to help individual members.

Re: PLEASE help me erase an old account

Posted: Tue Oct 15, 2019 9:02 am
by klricks
palolo.faalogo wrote:is there a phone number or email for the Global Service Center, and can we contact them direct, rather than going through the Ward Clerk?

The number should not be posted here as this is a public forum.
All you need from the clerk is the phone number. You will need to make the call yourself. The clerk cannot resolve account issues for others due to privacy issues.