Trouble with Account and Contacting Support

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
gbriggs32
New Member
Posts: 1
Joined: Wed Feb 17, 2021 2:04 pm

Trouble with Account and Contacting Support

Postby gbriggs32 » Wed Feb 17, 2021 2:06 pm

I can't get access to the email in my account (I have a new email now), I can't remember my password and I can't make a new account with my member ID. And apparently I can't even send a support ticket because the loading wheel cycles endlessly after I click submit. I made this faux account (without my member ID) with this new email solely for the purpose of getting help with this question.

russellhltn
Community Administrator
Posts: 30303
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Trouble with Account and Contacting Support

Postby russellhltn » Wed Feb 17, 2021 2:09 pm

Please see the last paragraph of this post.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

MarleneJMarion
New Member
Posts: 1
Joined: Sat Feb 27, 2021 4:48 pm

Re: Trouble with Account and Contacting Support

Postby MarleneJMarion » Sat Feb 27, 2021 4:54 pm

made a donation 2/9/21 and want to make another but my account is closed? why? This is the second time I am locked out of my accounts to make donations. PLEASE HELP.
Last edited by russellhltn on Sat Feb 27, 2021 5:36 pm, edited 1 time in total.
Reason: Removed name - this is a public form

jdlessley
Community Moderators
Posts: 8399
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Trouble with Account and Contacting Support

Postby jdlessley » Sun Feb 28, 2021 2:54 pm

MarleneJMarion wrote:made a donation 2/9/21 and want to make another but my account is closed? why? This is the second time I am locked out of my accounts to make donations. PLEASE HELP.

Your account can be temporarily blocked due to too many invalid logon attempts. This is generally resolved after 30 minutes of the last invalid logon attempt. If it is for any other reason you will need to contact the Global Service Department (GSD) to resolve the issue. You can get the GSD number from your ward clerk.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

gregbeanpe
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Posts: 2
Joined: Tue Mar 09, 2021 10:37 am

Re: Trouble with Account and Contacting Support

Postby gregbeanpe » Tue Mar 09, 2021 10:43 am

The Church just sent me an email (today is March 9) saying they processed my tithing donation and sent a withdrawal request to my bank for the same amount that they withdrew on March 1 for a donation I made on February 23. I haven’t made a 2nd donation???

jdlessley
Community Moderators
Posts: 8399
Joined: Sun Mar 16, 2008 11:30 pm
Location: USA, TX

Re: Trouble with Account and Contacting Support

Postby jdlessley » Tue Mar 09, 2021 11:30 am

gregbeanpe wrote:The Church just sent me an email (today is March 9) saying they processed my tithing donation and sent a withdrawal request to my bank for the same amount that they withdrew on March 1 for a donation I made on February 23. I haven’t made a 2nd donation???

You can go to https://donations.churchofjesuschrist.org, sign in and see your recent donations. There may have been an issue with the 23 February donation and they resubmitted it. But if you see anything unusual or if you want further clarification you can get the Global Service Department (GSD) number from your ward clerk and call them to get clarification on what is happening.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?

gregbeanpe
New Member
Posts: 2
Joined: Tue Mar 09, 2021 10:37 am

Re: Trouble with Account and Contacting Support

Postby gregbeanpe » Tue Mar 09, 2021 12:10 pm

jdlessley wrote:
gregbeanpe wrote:The Church just sent me an email (today is March 9) saying they processed my tithing donation and sent a withdrawal request to my bank for the same amount that they withdrew on March 1 for a donation I made on February 23. I haven’t made a 2nd donation???

You can go to https://donations.churchofjesuschrist.org, sign in and see your recent donations. There may have been an issue with the 23 February donation and they resubmitted it. But if you see anything unusual or if you want further clarification you can get the Global Service Department (GSD) number from your ward clerk and call them to get clarification on what is happening.

Except that the donation was already withdrawn from my checking account. Thanks. I will contact our clerk


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