Password reset
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- New Member
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- Location: Rupert First Ward
Password reset
I am fairly new here and can not seem to find a good place to post this question so I thought I might start here.
My 1st Councilor's password for LDS.org will not work. We have reset it on multiple occasions and it still tells us that it is an invalid password or user name.
Any thoughts on how I can help him fix this??
Thanks!!
My 1st Councilor's password for LDS.org will not work. We have reset it on multiple occasions and it still tells us that it is an invalid password or user name.
Any thoughts on how I can help him fix this??
Thanks!!
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- Community Moderators
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Re: Password reset
Since it's the LDS password that's used for LDS.org he can reset it at http://ldsaccount.lds.orglongc wrote:I am fairly new here and can not seem to find a good place to post this question so I thought I might start here.
My 1st Councilor's password for LDS.org will not work. We have reset it on multiple occasions and it still tells us that it is an invalid password or user name.
Any thoughts on how I can help him fix this??
Thanks!!
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- New Member
- Posts: 31
- Joined: Tue Jan 01, 2013 12:25 pm
- Location: Rupert First Ward
Re: Password reset
I have done this many times. I just tried it again.
I get the message, "your password has been successfully updated"
I log off, log into lds.org and get, "Your user name or password is incorrect. Please ensure that you are entering the correct information."
I get the message, "your password has been successfully updated"
I log off, log into lds.org and get, "Your user name or password is incorrect. Please ensure that you are entering the correct information."
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- Community Administrator
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- Location: U.S.
Re: Password reset
You may need to wait a bit. In the past I've found it can take several minutes for a new password to sync to all the lds websites.
The other question: are you using any odd characters in the password? It's possible they are not supported.
The other question: are you using any odd characters in the password? It's possible they are not supported.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 31
- Joined: Tue Jan 01, 2013 12:25 pm
- Location: Rupert First Ward
Re: Password reset
This has been going on for two weeks now.
The password I used was Name.1234
The password I used was Name.1234
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- New Member
- Posts: 31
- Joined: Tue Jan 01, 2013 12:25 pm
- Location: Rupert First Ward
Re: Password reset
I just tried to change it again and made it Town1234
That didnt work either.
Is there any chance the account is locked and I need to contact someone to "Unlock" it??
That didnt work either.
Is there any chance the account is locked and I need to contact someone to "Unlock" it??
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- Senior Member
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Re: Password reset
It's possible. At this point I'd recommend going to ldsaccount.lds.org, click on Can't Sign In and carefully review the common issues listed there (particularly the one labeled Are you being told your account is disabled or invalid?). If none of the information there helps, click on the What if my issue is not listed here? link at the bottom of the page and send a message to the LDS Account support time. From what I've heard they are usually pretty quick to respond.longc wrote:I just tried to change it again and made it Town1234
That didnt work either.
Is there any chance the account is locked and I need to contact someone to "Unlock" it??
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- Community Administrator
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- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Password reset
I notice you listed a period as part of the password. Try it without any punctuation. Just letters and numbers.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- Senior Member
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- Joined: Mon Sep 24, 2007 9:17 am
- Location: Cumming, GA, USA
Re: Password reset
He indicated in his most recent post that he it without a period.russellhltn wrote:I notice you listed a period as part of the password. Try it without any punctuation. Just letters and numbers.
- Mikerowaved
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Re: Password reset
At this point, I would try talking to the LDS Account support folks directly. You can reach them at 1-801-240-4357, or toll free at 1-866-678-2763. Press 1 for English, then 2 for LDS Account support.longc wrote:Is there any chance the account is locked and I need to contact someone to "Unlock" it??
So we can better help you, please edit your Profile to include your general location.