hangs on display of a particular household

Discussions about the Directory Tool on lds.org. Questions about the Directory on the classic site should be posted in the LUWS forum.
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cboling
New Member
Posts: 31
Joined: Mon Dec 31, 2007 9:52 am

hangs on display of a particular household

#1

Post by cboling »

On the website, there is one particular household in our ward that used to be fine (even had pictures), but now when you click on that household in the directory, the animated work indicator displays forever in the detail pane on the right, but no information ever appears.

In the Android app, the family detail screen shows their names and callings, but no pictures. The wife shows personal contact info, but there is no household contact info showing.

Any ideas?
samboustani
New Member
Posts: 1
Joined: Thu Oct 24, 2013 8:03 pm

Re: hangs on display of a particular household

#2

Post by samboustani »

This issue is happening with me as well. It happens with random users on lds.org. On the mobile app, it brings up the user info but with no photo.
russellhltn
Community Administrator
Posts: 31313
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: hangs on display of a particular household

#3

Post by russellhltn »

It looks like you've posted at 7AM MT. How is it working now? I'm wondering if a server was down. In those situations, it tends to resolve itself after the normal workday crew comes in.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

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