PVC on Vidyo Mobile App

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lionelwalters
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PVC on Vidyo Mobile App

#1

Post by lionelwalters »

Hi there,

I noticed that Vidyo recently released an iOS app so have attempted to login to be able to use PVC from it. I'm using the portal: "pvc-portal.lds.org" and my LDS account user name and password, but when I try to login I get an error: "Old Portal". Any suggestions?

Thanks,
Lionel
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pete.arnett
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Location: Sunny South Florida, USA

#2

Post by pete.arnett »

Thanks,
:cool:Your Fellow Member,
Pete Arnett
Sunny South Florida, USA
lionelwalters
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Joined: Wed Mar 12, 2008 7:38 pm
Location: Australia
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#3

Post by lionelwalters »

pete.arnett wrote:try http://pvc.lds.org/

Also the PVC Wiki has been updated

No, I tried that and it says login failed... I'm using the same credentials I'm using on the Desktop version.
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pete.arnett
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#4

Post by pete.arnett »

You need to use the same user id and password that you used for lds.org
Thanks,
:cool:Your Fellow Member,
Pete Arnett
Sunny South Florida, USA
MarchantRR
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Joined: Tue Jan 30, 2007 12:42 pm

#5

Post by MarchantRR »

lionelwalters wrote:Hi there,

I noticed that Vidyo recently released an iOS app so have attempted to login to be able to use PVC from it. I'm using the portal: "pvc-portal.lds.org" and my LDS account user name and password, but when I try to login I get an error: "Old Portal". Any suggestions?

Our current production version does not support the mobile applications. We are working on upgrading to a newer version that will support mobile apps. Once upgraded, you will be able to use the mobile apps with the portal configured as pvc-portal.lds.org and your LDSAccount username and password.
BrownGr
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Joined: Wed Nov 09, 2011 12:07 am

#6

Post by BrownGr »

Hi - I have the same issue as Lionel. I use the pvc-portal.lds.org and my LDS account log in and the authentification process starts but then I get a failure to login. Any suggestions?

Thanks
Graham
MarchantRR
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#7

Post by MarchantRR »

browngr wrote:Hi - I have the same issue as Lionel. I use the pvc-portal.lds.org and my LDS account log in and the authentification process starts but then I get a failure to login.
The username field in the Vidyo iOS mobile client is case sensitive. This is causing the authentication failure for many users, because the username for most LDS account applications is not case sensitive. Double check what letters in your LDS account are uppercase by logging into http://ldsaccount.lds.org. Look for the User Name field under the User Profile section. Then login to the Vidyo client with the same case, and it should work.

Good luck, and let us know how the mobile client works for you.
bshepher
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Re: PVC on Vidyo Mobile App

#8

Post by bshepher »

I have also been trying to get the mobile app to work on Android. Apparently I'm not using the right portal url. I tried both urls listed in this thread, but I get the following error "Error Contacting VidyoPortal".
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