Cubs monthly statement not printing

Discussions around using and interfacing with the Church MLS program.
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stephen500
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Posts: 105
Joined: Sun Feb 15, 2009 8:45 am
Location: Chester, England

Cubs monthly statement not printing

#1

Post by stephen500 »

One of our wards and stake cubs report is not printing.

error message as attached, any idea on solution

help, thanks
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stephen500
Member
Posts: 105
Joined: Sun Feb 15, 2009 8:45 am
Location: Chester, England

Re: Cubs monthly statement not printing

#2

Post by stephen500 »

I have a work around for now, but it does not solve the problem
when select print, save as xps doc and then print from there.
But I will contact global services tomorrow for perm solution, unless any of you kind people can help. Thanks
russellhltn
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Re: Cubs monthly statement not printing

#3

Post by russellhltn »

You might try downloading MLS and installing it on top of itself. That will insure that the install of Java that MLS is using is the correct version.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
stephen500
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Posts: 105
Joined: Sun Feb 15, 2009 8:45 am
Location: Chester, England

Re: Cubs monthly statement not printing

#4

Post by stephen500 »

Will we have to back up Mls first ?
russellhltn
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Re: Cubs monthly statement not printing

#5

Post by russellhltn »

stephen500 wrote:Will we have to back up Mls first ?
It would be a good idea, but you shouldn't need it. You're only overlaying the program, not the data files.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
stephen500
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Posts: 105
Joined: Sun Feb 15, 2009 8:45 am
Location: Chester, England

Re: Cubs monthly statement not printing

#6

Post by stephen500 »

russellhltn wrote:You might try downloading MLS and installing it on top of itself. That will insure that the install of Java that MLS is using is the correct version.
Russell, I tried your method and over layed mls and I am afraid it did not work.
Can you suggest any thing else?
I will contact global services tomorrow.
russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cubs monthly statement not printing

#7

Post by russellhltn »

Nope. I'm out of ideas.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
lajackson
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Re: Cubs monthly statement not printing

#8

Post by lajackson »

I am usually able to print to CutePDF and then use the Windows operating system to print the file directly from the pdf. It is a workaround, similar to your using the xps doc file process.

You probably should change the A4 paper setting to Letter, although pdf is pretty forgiving if you forget.
stephen500
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Posts: 105
Joined: Sun Feb 15, 2009 8:45 am
Location: Chester, England

Re: Cubs monthly statement not printing

#9

Post by stephen500 »

russellhltn wrote:Nope. I'm out of ideas.
btw this is happening across the stake on all mls computers.
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