Trouble signing in, PLEASE HELP!!!

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
russellhltn
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Re: Trouble signing in, PLEASE HELP!!!

Postby russellhltn » Tue Jun 07, 2016 6:44 pm

wcarlan wrote:I am having problems longing in to the donation part of lds.org. I can log into everything else, but the donation part has me log in again and then only says loading content. Please help his is very frustrating!

Make sure you're not using Private Browsing, Incognito or other privacy mode in your browser. Likewise, if you're running anything that blocks cookies, etc, make sure to turn it off for the donations page.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

Orion0330
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Re: Trouble signing in, PLEASE HELP!!!

Postby Orion0330 » Thu Jun 09, 2016 9:14 am

It says I have to update a valid email address but already have
[e-mail deleted] otherwise it seems this is the only reason why I can't make donations work

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mfmohlma
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Re: Trouble signing in, PLEASE HELP!!!

Postby mfmohlma » Thu Jun 09, 2016 12:02 pm

wcarlan wrote:I am having problems longing in to the donation part of lds.org. I can log into everything else, but the donation part has me log in again and then only says loading content. Please help his is very frustrating!

I believe this has happened when there is no email address in your LDS Account. Log in at ldsaccount.lds.org and click on "Contact Settings". Add an email address and hit "Save". You may need to verify your email address by checking there and clicking on a verification link sent to you in an email.

russellhltn
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Re: Trouble signing in, PLEASE HELP!!!

Postby russellhltn » Thu Jun 09, 2016 12:29 pm

mfmohlma wrote:
wcarlan wrote:I am having problems longing in to the donation part of lds.org.


In addition, I think the email address has to be verified - meaning the system sends you a message and you have to respond to it to prove you're getting the email. However, I'm not sure how to verify a email if there is already an email address associated with the account.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

folaumoeloa
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Re: Trouble signing in, PLEASE HELP!!!

Postby folaumoeloa » Fri Jun 24, 2016 2:24 pm

I have been trying for weeks to sign in and pay donations. I have not been able to get in. It says I need a valid email address. It now just times out when I click on my account settings. I am not sure what to do on this one. Can you please help?

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mfmohlma
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Re: Trouble signing in, PLEASE HELP!!!

Postby mfmohlma » Fri Jun 24, 2016 2:55 pm

folaumoeloa wrote:I have been trying for weeks to sign in and pay donations. I have not been able to get in. It says I need a valid email address. It now just times out when I click on my account settings. I am not sure what to do on this one. Can you please help?

See my post two posts above yours here. Have you attempted to add your email address at ldsaccount.lds.org?

koloan
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Re: Trouble signing in, PLEASE HELP!!!

Postby koloan » Mon Aug 01, 2016 11:17 pm

I have problem when i sign in to my lds account which i can not access to my account(keep Loading)

brendenjensen
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Re: Trouble signing in, PLEASE HELP!!!

Postby brendenjensen » Thu Aug 04, 2016 4:30 pm

Tell your bishop or ward clerk and see what they can do about it

donnaarline
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Re: Trouble signing in, PLEASE HELP!!!

Postby donnaarline » Sun Aug 07, 2016 11:38 am

Hello. I have for about two years been using LDS tools but today I cannot get logged in, plus the image above the log in is of a man. What is going on? I need this app for my calling. Donna Wilkins Pilgrim Landing 4 ward, Lehi Utah, Utah Thanksgiving Stake.

russellhltn
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Re: Trouble signing in, PLEASE HELP!!!

Postby russellhltn » Sun Aug 07, 2016 1:02 pm

donnaarline wrote:Hello. I have for about two years been using LDS tools but today I cannot get logged in, plus the image above the log in is of a man.

It sounds like the app has become corrupt. I'd suggest uninstalling and reinstalling
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.


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