Multiple account issues

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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mckenziegoodwin
New Member
Posts: 1
Joined: Sun Aug 28, 2016 2:47 pm

Multiple account issues

#1

Post by mckenziegoodwin »

I must have made an account without any information or something because I cannot access the account with my MRN linked to it. I've tried to do the "forgot my username" and put in my number, but it says that no help can be accessed for that account.
tuniloafunaki16
New Member
Posts: 3
Joined: Tue Sep 06, 2016 2:05 pm

Re: Multiple account issues

#2

Post by tuniloafunaki16 »

this is the same with me, I made an account years ago and I cant remember my username and password, tried adding my MRN into an new account but it says its already exists. and all options to recover says its cant be accessed for the account...

Hope you find a resolution because the help centre isn't much of a help at all ..
lajackson
Community Moderators
Posts: 10589
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Multiple account issues

#3

Post by lajackson »

You should be able to recover the LDS Account with your MRN by using your MRN and date of birth. See this post for details.

You will then need to work with your ward clerk to contact the GSC and delete your other LDS Account or combine them as needed.
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