Password will not reset
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- New Member
- Posts: 1
- Joined: Tue Nov 08, 2016 6:59 pm
Password will not reset
My wife's LDS user account says that the password is not valid. She has tried multiple times to reset the password using the forgot password link. She has tried from multiple devices with the same result. She successfully resets the password, but then when she logs in it says the password is not valid. Does anyone have any idea what would be happening or how to reach the church to have someone take a look?
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- Community Moderators
- Posts: 1184
- Joined: Sun Oct 21, 2007 6:04 am
- Location: Utah, united states
Re: Password will not reset
Welcome to the forum!
Let's try the LDS account help page suggestions first, under the heading
I changed my password and still cannot log in
Read through the other options there as well.
After trying those suggestions thoroughly, you can submit your problem to support on this page.
Let's try the LDS account help page suggestions first, under the heading
I changed my password and still cannot log in
Read through the other options there as well.
After trying those suggestions thoroughly, you can submit your problem to support on this page.
"A soft answer turneth away wrath" works great on LDSTech forum boards!
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- Community Administrator
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- Location: U.S.
Re: Password will not reset
Just make sure you click "Additional Support Options". Otherwise, you end up right back here.kisaac wrote:After trying those suggestions throughly, you can submit your problem to support on this page.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.