Name Removal - can't upload letter

Discussions about the Leader and Clerk Resources on lds.org.
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jglanfield
Member
Posts: 86
Joined: Fri Apr 16, 2010 7:22 am
Location: Halifax, Nova Scotia, Canada

Name Removal - can't upload letter

#1

Post by jglanfield »

When I try to upload a letter I get the error:

"An unexpected error has occurred. Please try your request again or try back later."

I can try again later for sure (I tried both early and late today), but wanted to ask about this in case it doesn't get resolved quickly.
russellhltn
Community Administrator
Posts: 32073
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Name Removal - can't upload letter

#2

Post by russellhltn »

I don't know about this case, but odd errors in other products are frequently the result of a server on the back end that crashes. It may not get fixed until the IT workers in SLC come in at the start of the normal workday on Monday and discover the problem. Or, it may get fixed sooner.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
chadshepherd
New Member
Posts: 2
Joined: Thu Jul 14, 2016 7:06 pm

Re: Name Removal - can't upload letter

#3

Post by chadshepherd »

I'm having the same problem as well. Hopefully somebody will read these messages on Monday and resolve this issue.
jglanfield
Member
Posts: 86
Joined: Fri Apr 16, 2010 7:22 am
Location: Halifax, Nova Scotia, Canada

Re: Name Removal - can't upload letter

#4

Post by jglanfield »

It's working for me now
chadshepherd
New Member
Posts: 2
Joined: Thu Jul 14, 2016 7:06 pm

Re: Name Removal - can't upload letter

#5

Post by chadshepherd »

Works for me now as well.
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