Church Record # says its already in use.

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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smithabbyk
New Member
Posts: 1
Joined: Tue Mar 28, 2017 4:31 pm

Church Record # says its already in use.

#1

Post by smithabbyk »

Hello,

When I try to enter my church record number to my ldstools account it says my number is already in use. Please help? My account won't let me access my ward directory or family history.
russellhltn
Community Administrator
Posts: 31945
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Church Record # says its already in use.

#2

Post by russellhltn »

Odds are you have another account you've forgotten about. At the lds.org login screen, use the "forgot username" and use the MRN option to recover that.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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