LDS TOOLS

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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ronelnortje
New Member
Posts: 4
Joined: Fri Aug 18, 2017 2:37 am

LDS TOOLS

#1

Post by ronelnortje »

Good day,
I am a member in Cape Town, South Africa. I recently changed phones and downloaded the LDS tools account again...However, whenever I try and log in...it says the following, "LDS Tools is only available for use by members of The Church of Jesus Christ of Latter-day Saints. If you are a Church member, please update your membership status on your LDS Account, and then sign in to LDS Tools again." There is then a 'cancel' and 'update LDS account' option...

When I go to the 'update' option, there is nothing to update...My info is EXACTLY the same.

I would sincerely appreciate assistance in this matter.

Thank you very much!!!
russellhltn
Community Administrator
Posts: 31975
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS TOOLS

#2

Post by russellhltn »

Go to ldsaccount.lds.org and verify that your Membership Record Number (MRN) is on your account. The message you're getting suggests it's not.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
ronelnortje
New Member
Posts: 4
Joined: Fri Aug 18, 2017 2:37 am

Re: LDS TOOLS

#3

Post by ronelnortje »

Thank you for the reply. When I enter my membership number it says that there is already an account linked to number.
russellhltn
Community Administrator
Posts: 31975
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS TOOLS

#4

Post by russellhltn »

ronelnortje wrote:Thank you for the reply. When I enter my membership number it says that there is already an account linked to number.
Odds are you have another account you've forgotten about. At the log in screen, use the "forgot username" link and use the MRN/Birthdate option to recover that username. Then you'll be given a chance to reset your password.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
ronelnortje
New Member
Posts: 4
Joined: Fri Aug 18, 2017 2:37 am

Re: LDS TOOLS

#5

Post by ronelnortje »

Thank you...I will give it a try.
ronelnortje
New Member
Posts: 4
Joined: Fri Aug 18, 2017 2:37 am

Re: LDS TOOLS

#6

Post by ronelnortje »

It worked!!!! You are a genius!!!!
Thank you thank you!!!!
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