Password Reset Text

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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jlnorton
New Member
Posts: 3
Joined: Wed Jan 15, 2014 11:26 pm

Password Reset Text

#1

Post by jlnorton »

I keep getting multiple password reset text messages for my account. The problem is I am not requesting them. It appears that someone thinks their username is mine. Any ideas on how to make them stop?
russellhltn
Community Administrator
Posts: 32115
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Password Reset Text

#2

Post by russellhltn »

jlnorton wrote:Any ideas on how to make them stop?
Until they log in, there's no way for anyone at church to identify them. If they were breaking the law, then the police could probably track them down based on the IP. But I don't think this rises to that level.

They'll figure it out - eventually.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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