Membership error

[jfmoreno]

We have an error in one of our members record. The information recorded is correct. However when we print the record the mother's name is wrong. How can I fix this?

[eblood66]

Is the mother a member or a non-member? If she is a member and recorded as such then the incorrect information is on her record and must be corrected by her ward clerk. If she is not a member then how are you verifying that the information is correct? If you go to the Family tab of the member's profile and click on the pencil icon to the right of the name, does it show the correct information?

[jaminroth]

Did you check the preferred name field? Sometimes this is used for print outs.

[mfmohlma]

Are you possibly seeing a "maiden name" (mother's birth name) and in a country where that is not expected?