apparent duplicate account / neither accessible

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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petervalentine
New Member
Posts: 1
Joined: Mon Jan 07, 2019 3:23 pm

apparent duplicate account / neither accessible

#1

Post by petervalentine »

Initial LDS registration failed due to last step inability to input phone text message.
I again tried to register but message was password & sign in were already in use.
So completed a new registration with new sign in & password including code and was told
the registration was complete. However, when church membership number and birthday were
entered, the message was there was an account with that current information.
Is it possible to get the first attempt to register erased / deleter so registration can be completed?

Thank You Katherine Carpenter

(I am assisting my aunt, Virginia Black in obtaining registration to LDS.org)
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russellhltn
Community Administrator
Posts: 34513
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: apparent duplicate account / neither accessible

#2

Post by russellhltn »

Accounts that haven't been verified in 72 hours are deleted automatically.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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