Husband can't login

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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gramma2
New Member
Posts: 2
Joined: Sun Feb 03, 2019 6:51 pm

Husband can't login

#1

Post by gramma2 »

My husband has an account but can't remember his login or password. We have tried to recover his account but keep being told the account cannot be recovered, yet it won't let us register for a new account. Where do we go from here?
lajackson
Community Moderators
Posts: 10591
Joined: Mon Mar 17, 2008 10:27 pm
Location: US

Re: Husband can't login

#2

Post by lajackson »

gramma2 wrote:We have tried to recover his account but keep being told the account cannot be recovered
If the message is that the account cannot be recovered using the MRN and birthdate, this usually means you will need to have the ward clerk help you get in contact with the Global Service Center.
gramma2
New Member
Posts: 2
Joined: Sun Feb 03, 2019 6:51 pm

Re: Husband can't login

#3

Post by gramma2 »

Thank you! We will do that.
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