LDS Tools Services are unavailable

Discussions around the Android version of the Member Tools application
gshosford
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Posts: 34
Joined: Sat Jul 28, 2007 8:29 am
Location: Singapore, Singapore

Re: LDS Tools Services are unavailable

Postby gshosford » Thu Feb 14, 2019 3:59 am

Thank you. I will try sending feedback to them again. It will be the third time. Hopefully, they will not disregard my feedback.

scgallafent
Church Employee
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Joined: Mon Feb 09, 2009 4:55 pm
Location: Riverton, Utah

Re: LDS Tools Services are unavailable

Postby scgallafent » Thu Feb 14, 2019 9:38 am

gshosford wrote:Thank you. I will try sending feedback to them again. It will be the third time. Hopefully, they will not disregard my feedback.
Feedback is reviewed, but there is no guarantee that you will get a response.

Sending repeated feedback on this issue isn't going to do anything except create more work for the person reviewing the feedback.

pyz01
New Member
Posts: 12
Joined: Sun Jun 24, 2018 8:19 pm

Re: LDS Tools Services are unavailable

Postby pyz01 » Fri Feb 15, 2019 6:16 pm

Not sure if this helps everyone - but here are a couple of pieces that may help:

1. It appears that those in leadership positions (like Elders Quorum Presidency or Relief Society Presidency) who have expanded access to ministering are experiencing the syncing problems. The problem does not appear to be universal Android.
2. The feedback I received back from technical support was that the Android services are experiencing some difficulties and that I should use the BETA version until it is fixed.
3. The BETA version is working for syncing and worked on both my devices (phone and tablet).

Hope this information is helpful for others.

WJederberg
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Posts: 2
Joined: Thu Jan 05, 2017 5:29 am

Re: LDS Tools Services are unavailable

Postby WJederberg » Sun Feb 17, 2019 4:09 pm

As the executive secretary, I have to access member information in a lot of meetings and when preparing agendas and reports for the Bishop. Sure I can log on from my computer, but won't be carrying it around to every meeting. This error is on both my phone and my notepad. They were both working up until a week or so ago. I have uninstalled and reinstalled the app. (including cache clearing) and it still won't completely synch. I hope this gets cleared soon.

lajackson
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Location: US

Re: LDS Tools Services are unavailable

Postby lajackson » Sun Feb 17, 2019 8:32 pm

WJederberg wrote:They were both working up until a week or so ago.
And for the last week they have been trying to isolate and fix the problem. And for those who have succeeded by loading the beta, wonderful. But there are reports that some who have switched to the beta are still having the same sync problem.

I would not want to be the person who is fixing this challenge, because it may be related to other services besides the app itself.

jmackie6
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Joined: Mon Jan 28, 2013 10:12 am

Re: LDS Tools Services are unavailable

Postby jmackie6 » Tue Feb 19, 2019 8:13 pm

Same problem here. I have Android 8.1.0 and it is up to date. I have cleared the cache, cleared data, and finally reinstalled the app. Still no luck. It Starts to sync and then at the end it says that the app has stopped working or that lds services are unavailable. I have gotten both of these responses but the "app stoppped working" has been more common.

davesudweeks
Senior Member
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Joined: Sun May 09, 2010 8:16 pm
Location: Oklahoma, USA

Re: LDS Tools Services are unavailable

Postby davesudweeks » Tue Feb 19, 2019 8:29 pm

jmackie6 wrote:Same problem here. I have Android 8.1.0 and it is up to date. I have cleared the cache, cleared data, and finally reinstalled the app. Still no luck. It Starts to sync and then at the end it says that the app has stopped working or that lds services are unavailable. I have gotten both of these responses but the "app stoppped working" has been more common.
In other posts, those who are closer to this issue than I am have indicated that they have determined what the problem is but fixing it is more of a challenge than anticipated. We will need to be patient - they are working on it as diligently as possible. For ward leaders, you can do everything on LDS.org that you can with LDSTools. Yes, it may be a bit inconvenient but it works.

badgoatfarm
New Member
Posts: 1
Joined: Thu Feb 21, 2019 7:37 pm

Re: LDS Tools Services are unavailable

Postby badgoatfarm » Thu Feb 21, 2019 7:38 pm

Same issue today and I am running android 7 on a LG stylus 2 I believe.

russellhltn
Community Administrator
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: LDS Tools Services are unavailable

Postby russellhltn » Thu Feb 21, 2019 8:24 pm

The app was updated in the Google Play Store today. That should fix the issue.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

drmoreland
New Member
Posts: 1
Joined: Tue Dec 03, 2019 10:32 pm

Re: LDS Tools Services are unavailable

Postby drmoreland » Tue Dec 03, 2019 10:33 pm

Not working on my new pixel 4. Transferred the app from my old phone. got the tools services not available try again later message. Uninstall and reinstall the latest 4.4 release and had the same result. Advice?


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