access to handbook

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mm8592
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access to handbook

Postby mm8592 » Thu Feb 07, 2019 9:37 am

For some reason, I am not able to access handbook 1 anymore. When I try to pull it up, it says I am unauthorized. Can you help me with this? -Bishop Moore, Sugar Land 2nd ward

russellhltn
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Re: access to handbook

Postby russellhltn » Thu Feb 07, 2019 10:27 am

How are you trying to pull it up? On lds.org or Gospel Library? GL tends to go though cycles.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

rscroggin
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Joined: Sun Jul 29, 2012 11:42 pm

Re: access to handbook

Postby rscroggin » Mon Mar 04, 2019 8:17 am

I'm also having trouble with it. I'm trying to access it from the LCR home page. I click the Handbook 1 link and I'm taken to the Title page for Handbook 1. All of the sections are displayed in the Contents on the left side. I click the plus sign to display the subsections. When I click a specific subsection I receive the Unauthorized error message as stated above. Every once in a while, I get through, but very rarely. I'm the Stake Clerk. Thanks.

davesudweeks
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Re: access to handbook

Postby davesudweeks » Mon Mar 04, 2019 11:18 am

I had the same problems early yesterday (about 7:00 am Central time). I was able to get to it in Gospel Library on my tablet but not via LCR on my home computer where I was doing some research for the bishop. I am the ward clerk and I did provide feedback.

russellhltn
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Re: access to handbook

Postby russellhltn » Mon Mar 04, 2019 12:11 pm

rscroggin wrote:I click the Handbook 1 link and I'm taken to the Title page for Handbook 1. All of the sections are displayed in the Contents on the left side. I click the plus sign to display the subsections. When I click a specific subsection I receive the Unauthorized error message as stated above.

This all seems to be part of "new experience" which seems to be fickled. I've seen that as well, but it works for me, more often than not. You might try the usual drill of another browser, clear the cookies and cache and all that.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.

rscroggin
New Member
Posts: 37
Joined: Sun Jul 29, 2012 11:42 pm

Re: access to handbook

Postby rscroggin » Mon Mar 04, 2019 12:26 pm

Thanks. I'll give those a try. That "New Experience" slide switch doesn't appear anymore, so I'm getting the default experience whatever that is.

rscroggin
New Member
Posts: 37
Joined: Sun Jul 29, 2012 11:42 pm

Re: access to handbook

Postby rscroggin » Mon Mar 04, 2019 1:16 pm

I tried your suggestions, but am still having the same problem.

jdlessley
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Re: access to handbook

Postby jdlessley » Mon Mar 04, 2019 5:21 pm

I just tried it in LCR on my laptop and got access. Yesterday I got the unauthorized access message.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?


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