Youth Protection Training Log In Problems

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
diondrae
New Member
Posts: 2
Joined: Thu Sep 05, 2019 2:51 pm

Re: Youth Protection Training Log In Problems

Postby diondrae » Thu Sep 05, 2019 2:58 pm

My membership number IS connected to my account and is correct. My birth date is also correct. I opened the youth training and got some of the way through about two weeks ago but now when I click "launch training" I get a message "In order to have this training recorded, you need to have your Church Account linked with your membership record number (MRN)." Any ideas?

aaronmarksmith
New Member
Posts: 17
Joined: Sun Aug 22, 2010 10:05 pm
Location: Deer Park, WA, USA

Re: Youth Protection Training Log In Problems

Postby aaronmarksmith » Thu Sep 05, 2019 4:10 pm

Last edited by aaronmarksmith on Thu Sep 05, 2019 4:18 pm, edited 1 time in total.
@@ron

aaronmarksmith
New Member
Posts: 17
Joined: Sun Aug 22, 2010 10:05 pm
Location: Deer Park, WA, USA

Re: Youth Protection Training Log In Problems

Postby aaronmarksmith » Thu Sep 05, 2019 4:14 pm

Happening to me and another in my ward. MRN number is linked, still can't proceed through to training.
@@ron

aaronmarksmith
New Member
Posts: 17
Joined: Sun Aug 22, 2010 10:05 pm
Location: Deer Park, WA, USA

Re: Youth Protection Training Log In Problems

Postby aaronmarksmith » Thu Sep 05, 2019 4:20 pm

Same thing for me and another in my ward.
@@ron

gundlach001
New Member
Posts: 1
Joined: Thu Sep 05, 2019 6:35 pm

Re: Youth Protection Training Log In Problems

Postby gundlach001 » Thu Sep 05, 2019 6:40 pm

I am having the same problem.

kriswarburton
New Member
Posts: 1
Joined: Thu Sep 05, 2019 7:27 pm

Re: Youth Protection Training Log In Problems

Postby kriswarburton » Thu Sep 05, 2019 7:33 pm

Same here.

bush.aaron
New Member
Posts: 1
Joined: Thu Sep 05, 2019 7:19 pm

Re: Youth Protection Training Log In Problems

Postby bush.aaron » Thu Sep 05, 2019 7:36 pm

I've got multiple people in my ward having this same issue. When we click on "update MRN" it takes us to our account, which has both the correct member number AND birth date. Same story for each one having the problem.

timn8r
New Member
Posts: 1
Joined: Thu Sep 05, 2019 7:49 pm

Re: Youth Protection Training Log In Problems

Postby timn8r » Thu Sep 05, 2019 7:53 pm

Trying to access the training through my account and am being told to link my MRN. When I follow the links it shows my MRN is already in the system with no way to add or update anything. The only thing being made available is the non-recorded training.

Ideas?

eblood66
Senior Member
Posts: 3410
Joined: Mon Sep 24, 2007 8:17 am
Location: Cumming, GA, USA

Re: Youth Protection Training Log In Problems

Postby eblood66 » Thu Sep 05, 2019 8:18 pm

According to this post this is a known bug they they are currently working on.

rmrichesjr
Community Moderators
Posts: 2486
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Youth Protection Training Log In Problems

Postby rmrichesjr » Thu Sep 05, 2019 8:19 pm

Please see this topic/thread: https://tech.churchofjesuschrist.org/fo ... 2&start=50

It's a known bug and is being worked on.


Return to “Church Account”

Who is online

Users browsing this forum: No registered users and 1 guest