Unable to change phone number

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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jhorning
New Member
Posts: 5
Joined: Wed Dec 28, 2016 5:18 pm

Unable to change phone number

#1

Post by jhorning »

I am unable to change the phone number on my account. The error message says it's used on another account. How can I fix this?
Last edited by russellhltn on Thu Sep 05, 2019 10:17 pm, edited 1 time in total.
Reason: Attachment removed - this is a public forum and it contained personal information.
russellhltn
Community Administrator
Posts: 31947
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to change phone number

#2

Post by russellhltn »

I'd suggest asking your clerk to put you in contact with support.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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