RussellHltn wrote:But that does bring up a good point. Just how is the record being sent? If the clerk is sending it to another ward and not supplying the address (because it's already correct) then the ward receiving it isn't going to see the address and of there's a good chance they are going to send it back.
When you send a record, you supply the address if you can. You only omit the address if you don't know it (in which case -- and only that case -- you can supply a comment).
So in the case at hand, the record should be sent to the other ward, and the address should be supplied, since it is known. So the receiving ward will see the address.
This is correct. However, as Russell points out, the clerk that is attempting to move the record to the other unit may be neglecting to input the address. It's an easy mistake for a clerk to make. Unless one knows better, if there is no change in address, it is reasonable to assume that there is no need to even go to the address section when moving a record.
As I suggested in this post
, when you are moving a record to another unit, MLS should not assume (as it does now) that the address will be changing and blank it out.
At the end of the above mentioned post, I recommended:
Add a check box control on panels where you are asked to enter contact information or addresses for a household or individual that lets you choose to preserve the existing data.
Upon further reflection, I believe the following would be even better...
Place 3 radio buttons on the address form displayed when moving a record. The labels for these buttons would be something like:
- New Address
- Keep Current Address
- New Address Unknown
MLS would not preselect a default. MLS should require the clerk to choose one before allowing him to finalize the request.