Cant't sync and have lost all data

Any discussions around the Member Tools App on various mobile and electronic devices
rdarinw
New Member
Posts: 2
Joined: Tue Dec 03, 2019 10:08 am

Cant't sync and have lost all data

#1

Post by rdarinw »

I have an iPhone 11 Pro running the latest iOS 13.2.3. I haven't been able to sync for a few days. I've re-started my phone and uninstalled Member Tools and then installed the latest version. Unfortunately it still won't sync and now I've lost all of the data that I had. I get "Error Downloading" message. I'm the Stake Executive Secretary, so this is proving to be very inconvenient. Any help would be appreciated. Thanks.
jonnie_lingo
New Member
Posts: 1
Joined: Tue Dec 03, 2019 2:27 pm

Re: Cant't sync and have lost all data

#2

Post by jonnie_lingo »

I and a counselor in the bishopric in my ward are experiencing the same issue. We've reinstalled and our phones won't sync, which means you can't get to the phone numbers, addresses, etc.
russellhltn
Community Administrator
Posts: 31345
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Cant't sync and have lost all data

#3

Post by russellhltn »

I tried just now on my Android. It indicated services are down.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
User avatar
Biggles
Senior Member
Posts: 1484
Joined: Tue May 27, 2008 5:14 am
Location: Watford, England

Re: Cant't sync and have lost all data

#4

Post by Biggles »

I’m almost having the same issue. I haven’t lost any data, may be because I’ve not deleted the app in an effort to resolve this issue, but I’m getting the sync error on my iPad. I surmise that there is probably a server issue. I will see what tomorrow brings!
mburton06
New Member
Posts: 2
Joined: Tue Dec 03, 2019 7:45 pm

Re: Cant't sync and have lost all data

#5

Post by mburton06 »

Writing from NH. Just upgraded to iphone xs and having the same issue. Hopefully its just an outage and nit an issue with my phone. Tried uninstalling and reinstalling app. My username and password are correct
rdarinw
New Member
Posts: 2
Joined: Tue Dec 03, 2019 10:08 am

Re: Cant't sync and have lost all data

#6

Post by rdarinw »

Don't delete the app, you will lose all data and you can't re-sync. Yet...
mburton06
New Member
Posts: 2
Joined: Tue Dec 03, 2019 7:45 pm

Re: Cant't sync and have lost all data

#7

Post by mburton06 »

rdarinw wrote:Don't delete the app, you will lose all data and you can't re-sync. Yet...
. Found that out, was upgrading my phone so had no choice
joannacall
New Member
Posts: 1
Joined: Wed Dec 04, 2019 7:38 am

Re: Cant't sync and have lost all data

#8

Post by joannacall »

I have a google phone. I have the same issue. I can't sign in. It won't let me sync. I have not deleted the ap.
User avatar
Biggles
Senior Member
Posts: 1484
Joined: Tue May 27, 2008 5:14 am
Location: Watford, England

Re: Cant't sync and have lost all data

#9

Post by Biggles »

IPad Member Tools now syncing!
bairdb
New Member
Posts: 1
Joined: Tue Dec 03, 2019 8:45 am

Re: Cant't sync and have lost all data

#10

Post by bairdb »

I am having the same issues still with iPhone 11 as well as android tablet. Both won't let me sync
Post Reply

Return to “Member Tools”