Unable to Login and Recovery isn't Working

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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bdpeters
New Member
Posts: 1
Joined: Wed Dec 18, 2019 6:22 pm

Unable to Login and Recovery isn't Working

#1

Post by bdpeters »

I am the Technology Specialist in the ward. I'm working on an unusual case. A young man in the ward recently moved into the ward. He no longer has the same phone. His email is no longer working. He can't remember his password and is unsure about his username. He has missed a year of seminary because of this. I have done everything I can do. What can be done?
russellhltn
Community Administrator
Posts: 31930
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Unable to Login and Recovery isn't Working

#2

Post by russellhltn »

Pass along the contact information for the Global Service Desk to him.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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