I confirmed this was an issue. I found that if the device is in "Restricted Mode", it's not available for pairing. It won't appear on member's devices.
The Beta devices did ship in Restricted Mode, but I assumed that was just to prevent the device from the operator, not the members <grin>
The instructions for reloading the device indicated that Restricted Mode was optional, but based on this finding, I'd upgrade it to "Highly Advised".
From the instructions:
You will need to configure and set the device into restricted mode. This prevents anyone using other apps on the device and from having other unwanted apps running during a webcast.
1. From the Mi Box home screen, scroll up and select Settings .
2. Scroll down and select Device Preferences.
3. Scroll down and select Security & restrictions.
4. On the Security & restrictions settings, select Create restricted profile.
5. Set a new pin.
6. On the Allowed apps screen, select the Meetinghouse Webcast app to toggle it On, and make sure all other apps are toggled off.
7. Click the back button on the remote to return to the Security & restrictions screen.
8. Select Enter restricted profile, and you will now be in restricted mode.
Have you searched the
Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your
Profile to include your general location.
