We got a new computer and have been unable to process donations the last two weeks. We've gone through the restore function with our Stake Clerk and it ha not resolved the situation. I've attached a copy of the dialog box that we get - - it tells us we need a file from HQ before we can achieve functionality.
Thanks,
R
Can't process donations
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robbott
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Can't process donations
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russellhltn
- Community Administrator
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Re: Can't process donations
You need to do a send/receive.
Specifically, you need to do a send/receive to send a request to CHQ, and then some time later, do another send/receive to get the file.
Most likely the first has been done, but you still need to do the second.
Specifically, you need to do a send/receive to send a request to CHQ, and then some time later, do another send/receive to get the file.
Most likely the first has been done, but you still need to do the second.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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lajackson
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- Location: US
Re: Can't process donations
After you do the second send/receive, if the file does not come down, call the Global Services Department and let them help. Sometimes the file does not trigger correctly and the GSD needs to give it a little push for you. The send/receive after that should work to obtain the file..