Tithing Reversal and Reprocessing

[penelope.malu]

Hi

I paid my tithing online but the bank processed the transaction a day earlier than normal. As a result the transaction failed and was reversed.

Will the church automatically try and take the payment again or do I need to do another tithing request online?

Thanks

[jdlessley]

A donation is only processed once. After it is rejected, or in this case reversed, it would have to be resubmitted.

[russellhltn]

My understanding is that if the transaction fails, it is canceled.

[chuggk]

I made a donation earlier this month and it reversed on me about two weeks later.
The reason for reversal was an incorrect bank account number.
I checked my account number and it was correct initially.
The number it reversed on was not the number of the account given previously.
I resubmitted my donation today. Please let me know if there is a problem.
Thanks

[rmrichesjr]

I made a donation earlier this month and it reversed on me about two weeks later.
The reason for reversal was an incorrect bank account number.
I checked my account number and it was correct initially.
The number it reversed on was not the number of the account given previously.
I resubmitted my donation today. Please let me know if there is a problem.
Thanks

This is a user-to-user discussion forum. Most likely, nobody with any specific assignment related to online donations will see this thread. I would suggest using these steps, in order, to verify that your donation went through:

• 1) Check the Donation History page to make sure it shows;
  2) Contact your ward or branch (finance) clerk and ask him to verify the donation went through;
  3) Ask your ward or branch clerk for the phone number to contact the Global Service Center.

[RachealHGrimes]

My donation was reversed with the reasoning being "Account Closed" what is it talking about, what account. I use my card all the time so it isn't closed and I am a standing member so Why was it reversed?

[russellhltn]

My donation was reversed with the reasoning being "Account Closed" what is it talking about, what account. I use my card all the time so it isn't closed and I am a standing member so Why was it reversed?

I'm not sure what country you're in, but in the US, only checking and savings accounts are supported. I don't think any cards are.

[kkeiter33]

Hi my tithing was reversed and it said I had incorrect checking account info but I’ve been using the same checking account number the last 15 years so I don’t know why it suddenly reversed? Can you help?

[garystroble]

Hi my tithing was reversed and it said I had incorrect checking account info but I’ve been using the same checking account number the last 15 years so I don’t know why it suddenly reversed? Can you help?

Please see the answer to your question in the thread above from November 30, 2020.