"Recommend book was not found for the recommend number entered"

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bohrnjoshua
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"Recommend book was not found for the recommend number entered"

#1

Post by bohrnjoshua »

I am a stake clerk. As I was entering in temple recommends into the LCR system, I received an error message on one particular recommend and I don't know what it means. It stated, "Recommend book was not found for the recommend number entered". I had no problems entering in any other recommends just before and just after putting in this particular recommend. Is it possible that this particular bishop has a recommend book that for some reason didn't get entered into the church headquarters system? I'll notify the bishop but wondered if anyone knew background to this error message.
Thank you.
russellhltn
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Re: "Recommend book was not found for the recommend number entered"

#2

Post by russellhltn »

bohrnjoshua wrote:Is it possible that this particular bishop has a recommend book that for some reason didn't get entered into the church headquarters system?
That seems like a good guess - or at least something like that. It might be worth checking to see where the recommend came from and the story behind the book.

Any possibility that the recommend came from somewhere else? Perhaps interviewed by a prior bishop but now trying to activate in a new stake?

It might be worth checking the scanned number against the printed number. While the barcode system usually catches scanning errors, it's not totally foolproof.
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lajackson
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Re: "Recommend book was not found for the recommend number entered"

#3

Post by lajackson »

It could be a new recommend book. In MLS we used to be able to mark that a certain set of recommends were received by the ward. If we did not, the stake got this error message when they tried to activate one of the recommends.

I do not know if this is still done with LCR, but you might check. The message you received is saying that the recommend you are trying to activate did not come from a recommend book received by a unit in your stake, at least according to Church records.
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sbradshaw
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Re: "Recommend book was not found for the recommend number entered"

#4

Post by sbradshaw »

I'd recommend calling Local Unit Support at the Global Service Center sometime this week. Have your stake unit number handy, and the ward unit number and recommend number from the ward who's having problems.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
bohrnjoshua
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Re: "Recommend book was not found for the recommend number entered"

#5

Post by bohrnjoshua »

I forgot to put a follow-up response in here... better late than never. We discovered the problem was the Bishop issuing the temple recommend ran out of temple recommends from their standard book, so they tried using a temple recommend from a living ordinance recommend book. The system was smart enough to recognize that these people already had completed their living ordinances. I wouldn't be surprised if this error displays for other reasons as well but in this scenario it was because they came from a living ordinance book. Thanks for everyone's input.
davemoore99
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Re: "Recommend book was not found for the recommend number entered"

#6

Post by davemoore99 »

Hi I'm a stake clerk and a member of the SP just got this message when trying to update a recommend. It sounds like this is an issue with the actual book that the Bishop has and used?? Should we talk the Bishop and or clerk? Thanks for the help.
russellhltn
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Re: "Recommend book was not found for the recommend number entered"

#7

Post by russellhltn »

davemoore99 wrote:Should we talk the Bishop and or clerk?
I'd talk to whoever signed the recommend to find out the details about the recommend book it came from.
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