Calendar not loading and not syncing (3/7)

Discussions about the Calendar Tool at lds.org. Questions about the calendar on the classic site should be posted in the LUWS forum.
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jray21
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Joined: Sun Mar 07, 2021 10:25 am

Calendar not loading and not syncing (3/7)

Postby jray21 » Sun Mar 07, 2021 10:28 am

The calendar on the church's website isn't loading in Safari or Chrome, and it is not syncing with the Tools app. We have all our Zoom meetings in there for the ward, so we need that to be fixed soon. Anyone else having that problem or know how to fix it?
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CrockettDR
Church Employee
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Joined: Fri Feb 07, 2014 9:36 am

Re: Calendar not loading and not syncing (3/7)

Postby CrockettDR » Sun Mar 07, 2021 11:43 am

I just tried. the calendar is up now. Perhaps related, we are still having trouble with cookie sizes. Also try in Chrome incognito mode. If it works there but not in normal mode, that is probably the cookie problem that results when browsers are open for multiple days. Clearing cookies back a week or two clears up.
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russellhltn
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Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: Calendar not loading and not syncing (3/7)

Postby russellhltn » Sun Mar 07, 2021 11:46 am

I can confirm it's working now, but it wasn't working in incognito mode a bit ago.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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CrockettDR
Church Employee
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Posts: 184
Joined: Fri Feb 07, 2014 9:36 am

Re: Calendar not loading and not syncing (3/7)

Postby CrockettDR » Wed Mar 10, 2021 10:18 am

We found a bug introduced in the calendar release last week and quickly developed a fix going out today.
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