church email account terminated

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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neoe
New Member
Posts: 1
Joined: Sat May 29, 2021 6:49 am

church email account terminated

#1

Post by neoe »

My church email is [redacted]@churchofjesuschrist.org and my wife is [redacted]@churchofjesuschrist.org. Is the password in email is the same as in the church account or different because we can not access or open our church email. We use it exclusively for church communication. Does our church email was terminated? Because we have no access in it. Please reply to our personal email

[Moderator edit: Removed the username part of the two email addresses. Please remember this is a publicly visible user-to-user discussion forum. Anything posted here is visible to identity thieves and worse. Nobody here has power to solve any problems. If you need official support, please contact your chain of command uplink or use the 'Feedback' button or link.]
jonesrk
Church Employee
Church Employee
Posts: 2088
Joined: Tue Jun 30, 2009 8:12 am
Location: South Jordan, UT, USA

Re: church email account terminated

#2

Post by jonesrk »

My guess is that those accounts were available to you when you had positions that gave you an email address with the church. You don't have those positions anymore so the email accounts went away.
russellhltn
Community Administrator
Posts: 32102
Joined: Sat Jan 20, 2007 2:53 pm
Location: U.S.

Re: church email account terminated

#3

Post by russellhltn »

neoe wrote: Please reply to our personal email
The personal email on your account is your church email which you say you no longer have access to.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
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