Member tools app not signing in
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- New Member
- Posts: 1
- Joined: Sat Sep 25, 2021 7:54 pm
Member tools app not signing in
Hi, the member tools app is not recognising my password. I even reset it with the same account online and I get Error Sign-in Failed yet using the same credentials I can login to the main website.
- Mikerowaved
- Community Moderators
- Posts: 4741
- Joined: Sun Dec 23, 2007 12:56 am
- Location: Layton, UT
Re: Member tools app not signing in
Greetings! I've seen that happen when certain special characters are used in the password. Try changing your PW to just upper/lower case letters and numbers and see if that helps.
So we can better help you, please edit your Profile to include your general location.
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- Community Administrator
- Posts: 34490
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Member tools app not signing in
Also give it 20 minutes or so just to give the new password time to get to all the severs.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.