Tags will not sync

Any discussions around the Gospel Library App on various mobile and electronic devices.
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corey_thayn
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Joined: Wed Jul 07, 2021 5:21 pm

Tags will not sync

Post by corey_thayn »

I have created a couple hundred of tagged verses on my iPad using the latest version of Gospel Library. After a few days, I noticed that tags were not uploading to the server and do not appear on the website or my iPhone. On the iPad I get the error "Sync Failed", however, new notebooks and highlights do sync between all devices.

I have confirmed I am logged into the same account and I have hard closed and restarted the app several times, but I still get the same error.

Any thoughts on how to fix this issue without me losing all my tags?

Thanks
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sbradshaw
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Re: Tags will not sync

Post by sbradshaw »

There was a bug fixed this morning (on the sync server) that caused tags to not sync consistently for some users. Are you still seeing the issue?
Samuel Bradshaw • If you desire to serve God, you are called to the work.
corey_thayn
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Re: Tags will not sync

Post by corey_thayn »

Yes, the tags are now synced between all my devices so the bug fix worked.

Thanks to anyone how fixed it.
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sbradshaw
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Re: Tags will not sync

Post by sbradshaw »

Awesome, thank you for confirming!
Samuel Bradshaw • If you desire to serve God, you are called to the work.
mjcleme
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Re: Tags will not sync

Post by mjcleme »

I have had a similar problem. I have tried deleting and downloading the gospel library app and it still says "Sync Failed". I have 5.12.6 12002 on my Ipad where the sync fails. I have the same version on my iphone where it works.
wendyle
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Re: Tags will not sync

Post by wendyle »

All my old tags on Gospel Library are not showing up. I have synced and it didn't help. Any ideas?
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sbradshaw
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Re: Tags will not sync

Post by sbradshaw »

wendyle wrote: Wed Oct 13, 2021 9:28 am All my old tags on Gospel Library are not showing up. I have synced and it didn't help. Any ideas?
I'd recommend sending feedback through the app.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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