Member Tools Sync and SIgn-In

[garystroble]

Yes, after figuring out how to configure the log in. Kept looping at first.

[Aingealfire]

My moms phone is looping the login and won’t complete a sync to display the directory. Her account is fine, as we can log in to the directory on the website, and family search.org, just not the app. My app logged in ok on both my phone and iPad.

IOS 13.5.1
Tools 4.0.0 (6913)

[garyblodgett]

I’m having the same problem. When I opened my iPad I noticed that member tools was updating. I have the touch feature to sign in but the screen to log in popped up. I entered my name and password and the update screen opened then froze. Nothing I did worked.

[naomilish]

Ditto

[Aingealfire]

Are there any new updates to this? My moms phone is still looping the login and won’t complete a sync to display the directory. Her account is fine, as we can log in to the directory on the website, just not the app. My app logged in ok on both my phone and iPad. I've uninstalled and reinstalled the app, but it won't get past the first 1/4 of the sync before flipping back to the login screen.

[laurenra7]

This apparently hasn't been fixed even though it was reported a long time ago. I changed my password last night to make it a little more secure. I can sign in to the website(s) on a browser, but it fails in the Tools app on both Android and iOS. This is a syncing issue. The developers aren't properly syncing to the Church's single sign-on. Please fix this.

[alfaholic]

I changed my password last week and tools stopped syncing, so I signed out and now I can’t sign back in using either password.