Donations Page Unavailable
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- New Member
- Posts: 3
- Joined: Mon Apr 11, 2022 12:21 pm
Donations Page Unavailable
I've usually pay my tithing online, but recently I logged on to find that the donation link only shows my donation history, and not a way to enter a new donation. How do I fix this?
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- Community Administrator
- Posts: 34422
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Donations Page Unavailable
Did you change wards?
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
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- New Member
- Posts: 3
- Joined: Mon Apr 11, 2022 12:21 pm
Re: Donations Page Unavailable
I recently moved, but haven't had my records updated.
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- Community Administrator
- Posts: 34422
- Joined: Sat Jan 20, 2007 2:53 pm
- Location: U.S.
Re: Donations Page Unavailable
It's possible your old ward moved the records out to "unknown" leaving you without a ward. The system needs to know what country you're in as the rules are different for different countries. If there's no ward associated with your record, that could be a problem.
I'd suggest getting with your new ward and getting your records moved in.
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.
So we can better help you, please edit your Profile to include your general location.
So we can better help you, please edit your Profile to include your general location.
-
- New Member
- Posts: 3
- Joined: Mon Apr 11, 2022 12:21 pm
Re: Donations Page Unavailable
I'll try to get in touch, thanks for your help!