Membership Number - LDS account

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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joseytoa05@gmail.com
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Joined: Thu May 12, 2022 8:52 pm

Membership Number - LDS account

#1

Post by joseytoa05@gmail.com »

Im unable to recover my LDS account as the error below keeps appearing. Is it possible to delete another unknown account that was register with my membership number please?
Error
Your account was found. However, it does not contain enough verified factors such as Email or SMS to complete the Account Recovery process.
jdlessley
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Joined: Mon Mar 17, 2008 12:30 am
Location: USA, TX

Re: Membership Number - Church Account

#2

Post by jdlessley »

Your ward clerk can give you the telephone number for the global services department (GSD) help desk. The GSD can locate the other church account with your MRN and help you recover it. Before doing that you can update your contact information using the Member Tools app or have your clerk do it for you. That update will propagate to your member church account. That can take up to 24 hours. Once updated then you can recover the other church account using the MRN option.
JD Lessley
Have you tried finding your answer on the ChurchofJesusChrist.org Help Center?
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