LCR "send a message" not sending

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garystroble
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Re: LCR "send a message" not sending

#71

Post by garystroble »

russellhltn wrote: Tue Aug 30, 2022 9:48 pm
johnshaw wrote: Tue Aug 30, 2022 7:39 pm This is kind of ridiculous, the church IT staff needs to step up on this one
From what I understand, a change was made (or at least scheduled to be made last week) but even then it would take weeks before the emails would get though. I'm not sure what to make of that vague communication. I can only guess that it would take time for Yahoo's algorithms to adjust to the change and no longer see the church as a spammer.

I went and looked at a email I received via LCR earlier this month. Google gave it a passing grade for SPF, DKIM, and DMARC - all the tests that GMail uses. So, that's not it. As discussed in another thread, spamming complaints and an excess of bad email addresses seems like an likely issue. Neither one has a simple or quick fix. It's not a technical parameter that needs to be tweaked.

And why is everyone so quick to point fingers at the church when it's primarily one email system that's having a consistent issue? To what extent do we expect the church be dancing to Yahoo/AOL's tune?
Total blackout about the problem is one reason folks are upset at church IT. Leaders think emails are going through and only learn about the problem by others telling them or the few that go here read about it. Hardly the way a global institution should be letting leaders know what is going on with a vital tool. The problem is long standing, but leaders are being quite reserved in their criticism, for now at least. It does seem that their patience is wearing thin however, understandably. To what extend and for what length of time should volunteer leaders be kept in the dark on this issue?
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johnshaw
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Re: LCR "send a message" not sending

#72

Post by johnshaw »

Because regardless of algorithm's adjusting themselves, and yes, I agree there is a lot of automation going on, that can all be bypassed by having conversations.

And as Gary has mentioned as well, there have been thousands of people impacted, causing thousands of people to individually try and figure out what's going on. RSPresidents and secretaries, not to mention Young Women's orgs and Bishoprics dealing with the 'Why didn't I know about this' - Well, I sent a message, did you get it, yes, did you get it, yes... It feels like being gaslighted because, regardless of what can happen, members aren't email administrators, they'd have NO idea, and they'd spend a great deal of time trying to figure out why individuals weren't getting the emails because they'd assume the church wasn't responsible without letting us know.

A simple note that can pop-up on the Send a Message screen detailing the month-long issue is the absolute least they could do but it's just silence. It's almost like they are waiting for a committee to prioritize the work that only meets once every 4 months or so - Where's the notice to Technology Specialists or Leadership, where's the pop-up message, where is the response here on this board?

Why do we think the church can do anything, because the church is the only entity that can
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense
jonesrk
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Re: LCR "send a message" not sending

#73

Post by jonesrk »

johnshaw wrote: Wed Aug 31, 2022 8:26 am A simple note that can pop-up on the Send a Message screen detailing the month-long issue is the absolute least they could do but it's just silence.
I don't know if this has been discussed or not, but you say a simple note. Let's think about what that means. First of all it's not likely that they have the ability to have notes just pop up on any page they want, so that would require a code release. It would be a fairly simple change, but that does take some time. The other part of it is do you just put the message up in English? Or do you have to get it translated? Is the wording of that message something that you can just release or does it need to be reviewed? As I said I don't know what their process is or if they've even considered it, but sometimes things that seem simple aren't really as simple as they look.
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johnshaw
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Re: LCR "send a message" not sending

#74

Post by johnshaw »

Trump Card played. It's still a simple, easy solution - either resolve the issue or put in a work around, ITIL incident management 101 - if you put out an English message you'll save the vast majority of issues, it's yahoo and aol.... if it needs approval, you wake up whoever needs to be woken up and get permission to put it out there, save the members the frustration and then go about fixing the issue. But I find no evidence either is being done, it's baffling. If one of my clients isn't getting email from my company, we get on a call, we fix it. If the email is suddenly not encrypted when it should be, we get on a call and fix it... when email is not being received and is being rejected, we fix it. like you I don't know what they're doing, maybe they've been on a call for the last 3 weeks trying to figure it out, or, they aren't doing anything, but it feels like the second thing.

If only we members of the church were considered clients, but alas :(
“A long habit of not thinking a thing wrong, gives it a superficial appearance of being right, and raises at first a formidable outcry in defense of custom.”
― Thomas Paine, Common Sense
garystroble
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Re: LCR "send a message" not sending

#75

Post by garystroble »

Found this today by accident as was reporting another issue:

https://servicenow.churchofjesuschrist. ... _reference

Well, I see the link does not work externally. That is not very helpful.

Here is what is says, the information was posted 3 months ago:

LCR – Send a Message

Stake/district presidencies, stake/district high councilors, stake/district organization presidencies, stake/district communication specialists, stake/district communication directors, bishoprics, branch presidencies, ward/branch mission leaders, ward organization presidencies, AP/YW advisers and specialists, and email communication specialists can all use Send a Message to send group email messages to members.

Send a Message is available under the Applications tab. Leaders may select recipients based on their callings or as a group to which they belong (all women or parents of Primary children). The sender will receive a copy of the email.

All stake/district and ward/branch organization presidencies have access to Send a Message, this includes the presidents, the counselors, and the secretaries. The Ward Mission Leader also has access. Communications Specialists are new callings at the ward and stake level (Summer 2020). They only have access to send messages to the adults in the ward.

Leaders cannot copy/paste text into the message field unless they paste as plain text or pasted HTML content will prevent it from sending. This includes pictures.

Attachments may be added by ward auxiliary leaders but may be restricted by the sender’s or the receiver’s email provider.

Because members move so often, a historical record of messages is not stored in LCR.

Out-of-unit members will receive emails related to their callings (Bishopric, YW leaders, etc.) when those organizations are selected. They will not, however, receive messages sent to All Members or All Women, as their records are not technically in the ward.

Messages are sent to the individual email address on the membership record.

Send a Message uses the sender's e-mail provider to send the message. If there are restrictions on group e-mails that are imposed by the sender’s provider, they will apply in Send a Message, as well. Leaders might need to verify their providers' requirements if they receive error messages.

If an error message is received, the leader should first check his/her policy with the provider, clear cache and cookies and make sure a reliable browser is being used, such as Google Chrome or Firefox. Make sure nothing has been copied or pasted in the message field. If the problem persists, please contact the Global Services Department.

If a member is not receiving emails, please make sure the individual email field is filled out on the membership record - that is the one Send a Message uses. The member may need to check with his/her provider to make sure the policy allows group messages. Some policies do not allow members to receive group messages with attachments. The member should also check his/her junk/spam folder to make sure the messages aren't being sent there.

Please contact the Global Services Department with further questions.

KBA-27257-D9G6P0
russellhltn
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Re: LCR "send a message" not sending

#76

Post by russellhltn »

garystroble wrote: Thu Sep 01, 2022 11:04 am Send a Message uses the sender's e-mail provider to send the message. If there are restrictions on group e-mails that are imposed by the sender’s provider, they will apply in Send a Message, as well. Leaders might need to verify their providers' requirements if they receive error messages.
That's no longer the case. Now it is sent from [Member's name] <noreply-lcr@churchofjesuschrist.org>
Have you searched the Help Center? Try doing a Google search and adding "site:churchofjesuschrist.org/help" to the search criteria.

So we can better help you, please edit your Profile to include your general location.
garystroble
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Re: LCR "send a message" not sending

#77

Post by garystroble »

russellhltn wrote: Thu Sep 01, 2022 11:31 am
garystroble wrote: Thu Sep 01, 2022 11:04 am Send a Message uses the sender's e-mail provider to send the message. If there are restrictions on group e-mails that are imposed by the sender’s provider, they will apply in Send a Message, as well. Leaders might need to verify their providers' requirements if they receive error messages.
That's no longer the case. Now it is sent from [Member's name] <noreply-lcr@churchofjesuschrist.org>
Guess they need to update their hidden instructions then.
rbrandt109
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Re: LCR "send a message" not sending

#78

Post by rbrandt109 »

I also can confirm that no one in our ward with an aol address is receiving messages via the LCR member list. It stopped working sometime after the end of June this year.
caillines
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Re: LCR "send a message" not sending

#79

Post by caillines »

rbrandt109 wrote: Mon Sep 12, 2022 10:51 am I also can confirm that no one in our ward with an aol address is receiving messages via the LCR member list. It stopped working sometime after the end of June this year.
Latest update that we have is that it's being worked on, but there's isn't a lot the church itself can do about it https://tech.churchofjesuschrist.org/fo ... 67#p235767
david.markham
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Re: LCR "send a message" not sending

#80

Post by david.markham »

I too am frustrated by members who are not receiving emails. It's impossible to diagnose and I can't offer a solution that I have confidence will work. Asking leaders to use personal email is cumbersome and likely breaks GDPR rules.

The only thing I can contribute to this discussion is that I found it best to "compose" the email offline and then copy and paste the message after logging in to LCR and opening the send message page. Otherwise the page inactivity while typing the message might log the user out, even though the page is displayed. This might impact messages being sent out.
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