Donation Batch Approvals in LCR Keeps Looping - Unable to submit

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jamauai
New Member
Posts: 13
Joined: Sun Dec 20, 2015 11:11 am

Donation Batch Approvals in LCR Keeps Looping - Unable to submit

#1

Post by jamauai »

The submission process forces a log out, which is normal; but then loops through the same verifications and forces another log out. This keeps looping, never bringing us to the screen where the 2nd approval is required.

This happening for anyone else?
nigelrowe
New Member
Posts: 3
Joined: Tue Nov 04, 2014 1:01 am

Re: Donation Batch Approvals in LCR Keeps Looping - Unable to submit

#2

Post by nigelrowe »

21st Nov and yes round and round then a message flies up " this batch is locked by-----------". Cannott find anywhere that says how to unlock or progress. All very frustrating
Answers please
rmrichesjr
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Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Donation Batch Approvals in LCR Keeps Looping - Unable to submit

#3

Post by rmrichesjr »

nigelrowe wrote: Sun Nov 21, 2021 9:13 am 21st Nov and yes round and round then a message flies up " this batch is locked by-----------". Cannott find anywhere that says how to unlock or progress. All very frustrating
Answers please
There's a chance it might be caused by cookie-itis. There's a slight chance that clearing browser cache and deleting cookies might solve the problem.
jercox
New Member
Posts: 1
Joined: Fri Sep 23, 2022 3:46 pm

Re: Donation Batch Approvals in LCR Keeps Looping - Unable to submit

#4

Post by jercox »

We have had this issue for over a month. I have tried everything from clearing cache, using a different browser, using a different profile, using incognito mode and beating my head against the monitor. So far the only solution has been to use a different computer to complete the batch. Which is what we have had to do for this entire time
Last edited by jercox on Fri Sep 23, 2022 3:50 pm, edited 2 times in total.
garystroble
Senior Member
Posts: 744
Joined: Thu Oct 20, 2016 4:34 pm
Location: near Milwaukee, Wisconsin, United States

Re: Donation Batch Approvals in LCR Keeps Looping - Unable to submit

#5

Post by garystroble »

Our experience has been when this happens due to a problem on a Sunday, the original person who started the batch has to first log into the batch on the clerk computer, and then the second person can authorize the batch, again on the clerk computer.
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