Protecting Children and Youth Site NOT Validating Users

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RawDoo
New Member
Posts: 1
Joined: Sun Nov 20, 2022 11:31 am

Protecting Children and Youth Site NOT Validating Users

#1

Post by RawDoo »

I recognize this may not be the correct forum, however it appears that there may be an issue with the servers supporting the Protecting Children and Youth training. It is not validating the user and the banner advises "An error has occurred. Your responses are not being recorded at this time, please try again later". I have tried on two different browsers (FF & Edge) same error both times after logging in. Please investigate. Thank you.
Warm Regards,
Andrew Diffin
Fair Oaks Ward
Chantilly Virginia
rmrichesjr
Community Moderators
Posts: 3266
Joined: Thu Jan 25, 2007 11:32 am
Location: Dundee, Oregon, USA

Re: Protecting Children and Youth Site NOT Validating Users

#2

Post by rmrichesjr »

Have you tried clearing browser cache and deleting relevant cookies. That might help.

Because this is a user-to-user discussion forum, there's nobody here who can investigate and solve anything. Using the 'Feedback' button or link is usually the best way to get official help solving a problem. Stating that you have already cleared the browser cache and deleted relevant cookies will save a communication round trip, because that's likely the first response you would get. If the need to get access is critical, it might be good to contact the GSD.
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