Email Needs Verification fails every time I click Verify

Church Account is the primary user account (user name and password) for accessing online Church resources. Church Account was formerly known as LDS Account. This forum is a space to discuss all things related to Church Accounts (registration, account recovery, user experience, vulnerabilities, etc.).
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ambldsorg
New Member
Posts: 3
Joined: Sat Nov 19, 2022 6:44 am

Email Needs Verification fails every time I click Verify

#1

Post by ambldsorg »

Hello,

When I go to view Account Checkup, there is an information action item
and it seems that my email address needs to be verified.

When I click the Verify button, I get an error that says:
There was an issue processing your request. Please try again later.
The trouble is, it never works "later". I looked at the network traffic
between my browser and the site, and I see that there is an API error
coming back that looks like:

Code: Select all

{
        "success": false,
        "statusCode": 400,
        "errors": [
                {
                        "type": "ValidationError",
                        "severity": "ERROR",
                        "error": "verification.too-many-attempts",
                        "fields": [
                                "email"
                        ],
                        "documentation": "https://account-rest-api.churchofjesuschrist.org/ws/account/v1/documentation/errorCodes.html#459-verificationtoo-many-attempts"
                }
        ],
        "type": "VerificationDto",
        "accountId": "XXXXXXXXXXXXXXXX",
        "field": "email",
        "callerData": "accountCheckup"
}
Aside the so-called "documentation" link in that response doesn't
actually work. The hostname doesn't even exist:

Code: Select all

$ dnsqr a account-rest-api.churchofjesuschrist.org 
1 account-rest-api.churchofjesuschrist.org:
58 bytes, 1+0+0+0 records, response, authoritative, nxdomain
query: 1 account-rest-api.churchofjesuschrist.org
How can I get this resolved?

Thanks.
TarupaVele
New Member
Posts: 1
Joined: Fri Nov 25, 2022 2:13 pm

Re: Email Needs Verification fails every time I click Verify

#2

Post by TarupaVele »

I need help to resolve the problem regarding my Church Account email address.

Tarupa Vele
caillines
Member
Posts: 101
Joined: Wed Jan 11, 2017 1:28 am
Location: Australia

Re: Email Needs Verification fails every time I click Verify

#3

Post by caillines »

TarupaVele wrote: Fri Nov 25, 2022 2:22 pm I need help to resolve the problem regarding my Church Account email address.

Tarupa Vele
What problem are you having?
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