Please note that Church Account and FamilySearch accounts are two different things.jpoona wrote: ↑Mon Jan 09, 2023 12:53 am My friend has the same problem. I am the stake temple and family history consultant and am unable to fix her login. She has a temple recommend so her membership record number is correct. However, family search will not let me use the MRN to access the account attached to it to see what is wrong.
GSD is the right place to fix Church Account problems, but to solve FamilySearch account issues, they may need to call FamilySearch support.