Clerk or System error

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wrigjef
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Posts: 631
Joined: Sun Mar 01, 2009 8:38 am
Location: Chesapeake, Virginia

Clerk or System error

#1

Post by wrigjef »

When a check is generated, LUFAS presents links for the unit signature card and the check image. I’m seeing that the signature card link always shows the signature card, but the check image link also shows the signature card.

Is this because the clerk is uploading an extra copy of the signature card rather than a picture of the check, or is there a system error?
eblood66
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Joined: Mon Sep 24, 2007 9:17 am
Location: Cumming, GA, USA

Re: Clerk or System error

#2

Post by eblood66 »

The clerk doesn't provide the check image. That comes from the bank/CHQ. So it must be a system or CHQ problem. I'd contact your assistant area auditor and report the problem. You could also try the Contact Us option in LCR but I don't know whether the same group handle LUFAS or not.
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wrigjef
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Posts: 631
Joined: Sun Mar 01, 2009 8:38 am
Location: Chesapeake, Virginia

Re: Clerk or System error

#3

Post by wrigjef »

Good to know, thanks
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