When a check is generated, LUFAS presents links for the unit signature card and the check image. I’m seeing that the signature card link always shows the signature card, but the check image link also shows the signature card.
Is this because the clerk is uploading an extra copy of the signature card rather than a picture of the check, or is there a system error?
Clerk or System error
- wrigjef
- Senior Member
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- Joined: Sun Mar 01, 2009 8:38 am
- Location: Chesapeake, Virginia
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- Senior Member
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Re: Clerk or System error
The clerk doesn't provide the check image. That comes from the bank/CHQ. So it must be a system or CHQ problem. I'd contact your assistant area auditor and report the problem. You could also try the Contact Us option in LCR but I don't know whether the same group handle LUFAS or not.
- wrigjef
- Senior Member
- Posts: 631
- Joined: Sun Mar 01, 2009 8:38 am
- Location: Chesapeake, Virginia
Re: Clerk or System error
Good to know, thanks