Payment request errors

Discussions around the Android version of the Member Tools application
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atticusser
New Member
Posts: 1
Joined: Fri Jan 27, 2023 8:51 am

Payment request errors

#1

Post by atticusser »

I'm a counselor in a YSA branch presidency. Every time I submit a reimbursement request through the payment request tool in the app, it immediately comes back with an error. As far as I can tell, there is no way for me to see what the error is so I have no idea if I'm doing something wrong or if it's a technical issue. I've tried submitting on behalf of other members and myself. I can submit through LCR just fine. The error is only on the app. Has anybody else seen this? Is there a way to see the error? Might it have something to do with the fact that my member record exists in both my base unit and the YSA unit? I wouldn't think so since it works fine in LCR. TIA for any input.
davesudweeks
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Location: Washington, USA

Re: Payment request errors

#2

Post by davesudweeks »

Have you submitted feedback from within the app? That is the way to get the problem to those who direct the developer's priorities. It is possible someone on this user-to-user mutual help forum has some experience with an issue like yours and will happen on your post, but official bug reports are submitted through the app.
russellhltn
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Re: Payment request errors

#3

Post by russellhltn »

atticusser wrote: Fri Jan 27, 2023 8:57 am Might it have something to do with the fact that my member record exists in both my base unit and the YSA unit?
It could be. I'd use the in-app feedback to let the developers know.
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sbradshaw
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Re: Payment request errors

#4

Post by sbradshaw »

Have you tried on multiple days/times? It's possible that one of the web services the app uses was down temporarily.
Samuel Bradshaw • If you desire to serve God, you are called to the work.
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